FAQ
Is it possible to return a product?
The satisfaction of our customers means a lot to us at Slimdoo®. You have a period of 14 days from receipt of your product to return it, provided that the object has not been tried, used or damaged. For hygiene reasons, your product has a protective device to prevent it from being used or tested. We will not be able to accept exchanges or returns of products that have been tried, used or damaged. To read the terms of return, please see our Terms and Conditions.
Are Slimdoo® products all good quality?
We aim to satisfy! All Slimdoo® objects are tested, before being marketed, by an independent laboratory to ensure their compliance, both in France and Europe (Reach Test). Slimdoo® can also give its customers a legal conformity guarantee (Please see Article 11.3.1 of the general terms and conditions) as well as a guarantee against hidden defects (Please see Article 11.3.2 of the general terms and conditions).
What are your delivery times?
In order to offer you fast delivery of your order(s), all Slimdoo® products are shipped from France. If you live in Metropolitan France, the approximate delivery time is 3 working days (if you are in the DOM-TOM, it will take 8 to 10 days). For deliveries to other European countries, the approximate time is 5 working days. For the rest of the world, the maximum time is 15 working days. You will be able to track your order by clicking on the link which will be sent to you by email (do not hesitate to consult your inbox and your junk mail box if necessary).
How can I leave a slimming testimonial?
You can send an email to Slimdoofan@gmail.com or a mail stating your age, your slimming experience and your contact details.
What do the debited amounts on my bank statement correspond to?
When you order a product, 2 choices are made available to you:
- Order product only: gray button
- Order product + Slimdoo® trial period (slimming program with self-coaching): green button
If you click on the green button and choose to try out the Slimdoo® service – the title: "Trial Offer - Unlimited 60mn to the Slimdoo® Program" will appear on your order.
Caution: at the end of the 60-minute trial period (at a cost of 1 €), your access will be automatically renewed at the rate specified in the general terms and conditions (Slimdoo subscription by credit card - Section 4.2.1).
Thus, in order to avoid any unpleasant surprises, the site will prompt you to validate all conditions TWICE prior to payment:
"I accept the Slimdoo Services trial period offer" (double consent).
This subscription is not binding.
You can always cancel the automatic renewal of your subscription on: https://www.absolusecure.com
or go directly into the Slimdoo Members’ Area and click on the "Manage my subscription" tab.
Warning: subscription can be stopped at any time but leaving the site or closing the page is not enough.
To stop future direct debits and cancel this subscription, you must:
1) Go to https://www.absolusecure.com (or click on the "Manage my account" tab at the bottom of all Slimdoo® site pages).
2) Enter your username and password
You can find these details in the "Confirm your order" message that was sent to you.
Your username and password can be found at the bottom of this message.
If you cannot find this message, please enter your email address in the "lost login information?" box below.
Your login information will be sent again.
3) Once connected to your absolusecure management space, click on the top menu bar in the "Manage my subscriptions" tab.
4) To stop your subscription to Slimdoo®, simply click on the "Unsubscribe" button.
Note:
To prevent fraud, our technical department systematically records all actions performed on the website via your computer, mobile phone or tablet.
How do I consult the general terms and conditions?
The general terms and conditions are available at the bottom of all pages of the site.
They must be accepted twice before an order can be placed on the site. (Double consent)
Warning: accepting the terms and conditions on a site is no trivial matter.
You MUST read the terms and conditions carefully – this is why online retailers are legally required to request double validation.
I cannot connect to Slimdoo® anymore.
Your subscription has most certainly stopped. We invite you to visit the website if you wish to subscribe to a new offer.
My payment is not registering on Slimdoo®
It may be that your bank card is capped. Do not hesitate to contact your bank to find out more.
You can also use another card.
My Slimdoo® Light smells, is this normal?
Yes, your Slimdoo® Light smells “new”. This smell will fade after using it for a few hours.
You can delicately hand wash the Slimdoo® Light to remove the “new” smell.
Why have I not yet received my Slimdoo® Light?
Slimdoo® Light will reach you within 15 days from the effective payment of your order.
In case of an issue, our customer service is there for you on www.absolusecure.com.
How do I extend my subscription?
If your bank card is coming to its expiry date, or if you have used an electronic bank card, your access will automatically stop at the time of renewal of your subscription. In order to extend your subscription, you must visit www.absolusecure.com.
How do I stop my subscription?
Subscription to the Slimdoo® slimming program is without any commitment and can be stopped at any time.
Just click on the link “Manage my subscription” present on all Slimdoo® pages.
Are payment secure on Slimdoo®?
All Payments are made via highly secure banking intermediaries.
The data is securely communicated via SSL encryption.
Slimdoo® servers do not store any bank information.
How do I access all the tips and recipes?
The Slimdoo® member area posts new tips and light recipes everyday. The content is updated every 24h.
How does the self-coaching work?
The self-coaching allows you to configure slimming actions. Everyday, you can validate your achievements.
If you do not validate, the system sends you a notification. In this way Slimdoo® allows you to self-coach your motivation automatically.
A video description of the Slimdoo® self-coaching principle is available in the member area.
I have lost my password
Thank you for visiting www.absolusecure.com in order to reset your password.
I have forgotten my username.
Thank you for visiting www.absolusecure.com in order to recover your username.
How do I access the Slimdoo® program member area?
It’s very simple. Just click on the link (URL) you have received in an email. You can also go to the bottom of the page and click on Member Access.
To contact support:
- FAQ: Click here
- By phone:
+33 1 70 94 56 56 - By email: Click here
- By mail:
ELDOGENCY SAS / Customer Service
38 rue Jean Mermoz
75008 Paris, France
Important: in order to address your request as soon as possible, thank you for mentioning the following information in all correspondence:
- Your email address
- Your username and password
Satisfied or refunded
French company
Secured website
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In accordance with the amended law - 6 January 1978 - and the General Data Protection Regulation - 27 April 2016 -, all Service Users are informed that any personal data they communicate is necessary for the delivery of the Services and their contents. This personal data is intended for the sole use of ELDOGENCY.
Users are entitled to require the disclosure of their personal data and to request that, depending on the case, any data be rectified, completed, locked or erased if considered to be inaccurate, incomplete, out of date or whose collection, use, communication or conservation is prohibited. These rights may be exercised by sending an e-mail to the Eldogency SAS Data Protection Officer (info@eldogency.com) or by letter addressed to the company ELDOGENCY SAS -DPD- 38 rue Jean Mermoz, 75008, Paris.